Re: Suggestions For The Crew

[Fulysic]

Off Topic

Yes the longest it was on was about 6 months no restarts no reboots no blackouts, but it normally is always on which is why im always on steam except my new house seems to have more blackouts with summer time here, plus i do all my PC updates manually very selective about window updates and removing programs

Szabi have checked game logs and PC logs to see if it tells you what maybe causing the issue are you on AMD or Nividia

[Szabi]

I tried almost everything, but it's not my computer's problem, the server don't allow me to download my save game, I read it on the official forum, how lots of people have the same problem, and not only in PC..

[Beardroid91]

Try to deactivate your anitvirus program then, i had a similar problem during the beta, where my Avast IS would block it, as it saw it as a treat

[Szabi]

i don't have antivirus program.. only the windows defender, it's more than enought

this freezing caused by the latest uplay update, after that my game started to freezing, and remembering to the miles

but like i write it before, the weirdest thing, how if I push the enter enought at the loading screen, it's not freezing :DD

[MadManCK]

Some CS from UbiSoft, regarding the ports used by The Crew

How can I fix the problem so I can play online?
Please follow the steps below to improve your experience:


1. Firewall Software
Start by updating any anti-virus or personal firewall software that may be installed on your computer. For 3rd party software (ZoneAlarm, Norton AntiVirus/Internet Security, Mcafee, Avast, etc) check with the appropriate software vendor for details on updating the software and definitions.

You also need to consider the Windows Firewall (accessed via the Control Panel as seen below) which may block the game from accessing the Internet. Please note that to update your Windows Firewall definitions you will need to keep your Windows Updates up to date.

If updating these programs does not resolve the issue, you may need to configure the software to allow access to the specific application. This is generally done through the exceptions list (may be named differently depending on your software). When adding the game as an exception remember to add the executable (exe) for both the game and Uplay.


2. Ports
If following the steps above to update and configure your firewall does not resolve the issue, it will be necessary to forward ports. You will need to forward these ports to your computer’s IP address for the best possible connection:


The Crew Multiplayer ports

UDP: 3000, 3001, 3002, 3003 Incoming / Outgoing



Uplay PC

TCP: 80, 443, 13000, 14000, 14008




Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturers website.

There are also free resources available such as Port Forward which may help (you can skip the ad to get to the guides). Please note this site is not affiliated with Ubisoft.


3. Background applications
You may also encounter problems due to applications running in the background on your computer system. If you are encountering problems playing online, please try closing all running background applications before starting your game. You can find the steps for this listed below.

- Click Start and type MSCONFIG into the Search box and click OK.
- This will open the System Configuration Utility on the General tab.
- Click on the Startup tab, and then click the 'Disable All' button.
- Click Ok and then restart your system when prompted.


Note: this should be seen as a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and clicking 'Enable All" on the Startup tab.


4. Hosts file
The hosts file is a small text file which is part of the Windows operating system. This can be used to route traffic or sometimes block a website.

To rule this out when dealing with problems accessing the game, it should be cleaned or reset. The easiest way to clean your HOSTS file is by clicking on the Fix it button on the Microsoft article found here (Windows 8 users, please see the Fix it myself link).


5. Traffic throttling / Blocked ports
There may also be certain restrictions set by your Internet Service Provider (ISP). If you continue to have trouble, please contact your ISP for details on any specific restrictions on the previously mentioned network ports.