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Re: Invalid key
Posted: Wed Aug 14, 2013 12:47 pm
by ken87
foldschool wrote:My TDU2 game been ok for 2 years, then crash of 23july, now invalid key going offline.
Same for some friends too. Atari fried an algorhythm?.
Yep same, I found a copy of my receipt in case I needed it and it's from 2011 .
Tickets
Posted: Thu Aug 22, 2013 11:29 pm
by ken87
Does anyone know if Atari still checks support tickets ,I sent in two on the 13th and still waiting.
Re: Tickets
Posted: Fri Aug 23, 2013 1:27 am
by eaustinn36
I honestly think it depends on what the ticket is about.
If it is a quick fix they might respond fast, but something requiring a ton of effort they will take their time.
Re: Tickets
Posted: Fri Aug 23, 2013 10:11 am
by MadManCK
Only server or simple to answer Tickets are answered quickly. The more technical or informative questions are either skipped or stashed. I have also seen unrelated "standard" answers to questions.
Last answer to a server related question took 3 days. Maybe there is only one or just a few operatives left. Or someone is on a Holiday.
Re: Tickets
Posted: Fri Aug 23, 2013 12:39 pm
by ken87
Thanks for the answers ,and as far as a Holiday Madman I think they have been on one since the game came out.
Re: Tickets
Posted: Mon Sep 09, 2013 5:54 pm
by ken87
Hey since the 13th of last month they finally gave me a new key whether it works or not is another story , now I have to reinstall the game ,but to tell the truth at this point in time I really can't be bothered.
Re: Tickets
Posted: Mon Sep 09, 2013 6:30 pm
by Bez
ken87 wrote:Hey since the 13th of last month they finally gave me a new key whether it works or not is another story , now I have to reinstall the game ,but to tell the truth at this point in time I really can't be bothered.
congratulations on getting a new key, I guess giving out keys is easier than having to fix things
Re: Tickets
Posted: Tue Sep 10, 2013 8:11 am
by MadManCK
ken87 wrote:Hey since the 13th of last month they finally gave me a new key whether it works or not is another story , now I have to reinstall the game ,but to tell the truth at this point in time I really can't be bothered.
Fairly late response
But at least you have your new key.